FAQs

1. What is Wannie Winston?

Wannie Winston is a luxury pet accessory brand offering high-quality, stylish products designed for dogs. Our products include premium pet collars and other accessories that bring elegance and comfort to your pets. We believe that dogs deserve to look just as good as their owners, and our designs reflect timeless style and attention to detail.

2. Where are your products made?

All Wannie Winston products are thoughtfully designed by our in-house team in China, and handcrafted with care by trusted manufacturers. We are committed to using high-quality materials to ensure durability and comfort for your pets. Each product is crafted to be both beautiful and functional.

3. How do I place an order?

To place an order, browse our collection on the website, select the product you want, choose the size and color (if applicable), and click “Add to Cart.” Once you're ready, proceed to checkout, where you can enter your shipping and payment information. We accept payments via major credit cards and PayPal for secure transactions.

4. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and easy transactions. If you experience any issues with payment, please feel free to contact us at [Insert Email].

5. How much is shipping?

We offer free shipping on all U.S. orders over $75. For orders below $75, a flat shipping fee of $5 applies. We currently do not ship internationally.

6. Do you ship internationally?

At this time, Wannie Winston only ships within the United States. We hope to offer international shipping in the future, so please stay tuned for updates!

7. How long does shipping take?

For U.S. orders, shipping typically takes 3-7 business days, depending on your location. We work to process and ship all orders as quickly as possible.

8. Can I track my order?

Yes! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website and keep an eye on its progress.

9. What is your return policy?

We want you and your pup to love your Wannie Winston products. If you’re not completely satisfied, returns can be initiated within 14 days of receiving your order, as long as the product is in its original condition and packaging. To start a return, please visit our Returns & Refunds page or contact us at [Insert Email].

10. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you’d like a different size or color, we recommend returning the item for a refund and placing a new order for the desired product. Please note that return shipping fees may apply.

11. How do I care for my Wannie Winston products?

To keep your Wannie Winston collars and accessories in top shape, we recommend spot cleaning with a damp cloth. Avoid submerging in water or using harsh chemicals. For products made of leather, a gentle leather cleaner can be used for maintenance. Detailed care instructions for each product can be found on the respective product page.

12. How do I choose the right size for my pet?

We provide a size chart on every product page to help you find the perfect fit for your dog. To measure your dog’s neck, use a soft measuring tape and add an extra inch or two to ensure comfort. If you're unsure, feel free to reach out to us for assistance, and we’ll be happy to help.

13. Do you offer gift cards?

We do not offer gift cards at this time. However, we are always looking for ways to enhance your shopping experience, so stay tuned for updates!

14. How can I contact you?

We’re here to help! You can reach us through our Contact Page or email us directly at [Insert Email]. We typically respond to inquiries within 1-2 business days.

15. Do you work with influencers or offer collaborations?

Yes! We love partnering with dog influencers, bloggers, and like-minded brands. If you're interested in collaborating with us, please visit our Collaborate with Us page and fill out the form, or reach out via email at [Insert Email]. We’ll get back to you as soon as possible.

16. Do you offer discounts or promotions?

Yes, we run promotions throughout the year, especially during holidays or special events. Be sure to sign up for our newsletter to be the first to know about exclusive deals and new product launches. As a thank-you, new subscribers receive 10% off their first purchase!